Data Privacy Policy
We value your privacy at MurmurEvenRidge
Data We Collect
If you reach out about corporate floral arrangements or gifts, we gather information you supply willingly. This covers your name, company name, email, phone, delivery addresses, and specific floral requirements. Payment details are collected when placing orders, but are processed securely via our payment partners.
For corporate clients, we might also collect extra business data like company registration details, preferred delivery times, and budget constraints to tailor our service to your business.
Our site automatically gathers technical details when you browse, such as IP address, browser type, device info, and navigation paths. We use this to enhance site performance and learn how customers discover our services.
How We Use Your Data
We mainly use your data to complete flower orders and deliver top-notch service, including processing orders, scheduling deliveries, crafting custom arrangements per your requests, and communicating about your service needs.
We also use data to enhance our services and website experience, helping us identify which corporate floral offerings matter most to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
MurmurEvenRidge values your privacy and does not sell your personal data to third parties. Information is shared only to deliver our services or when legally required.
We may disclose limited information to trusted service partners who help run our operations, such as delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and use it only for the services they perform for us.
We may disclose information when required by law, a court order, or government request. We may also share to safeguard our rights, property, or safety, or the safety of customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This encompasses secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
We store personal data in secure systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transmissions to protect information as it travels between your browser and our infrastructure.
Limited Access
Only authorized staff who require the data to deliver services can access customer information.
Although we deploy strong security measures, no method of transmission over the internet is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on applicable laws, you may be entitled to access, rectify, erase, or limit the way your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: three years after the last service interaction
- Payment transaction records: seven years to meet tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
This site employs cookies and analogous technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies assist us in recalling your preferences and in evaluating site performance.
You can manage cookie options via your browser settings. However, turning off certain cookies might impact how the site functions. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
This site may include links to third-party sites or services. This privacy policy covers only MurmurEvenRidge and our site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Contact Us About Privacy
MurmurEvenRidge Privacy Group
Floral Street, London
London, United Kingdom WC2E 9HA
Telephone: +44 20 7946 0958
Email: info@murmurevenridge.life
For privacy-related inquiries, include "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to reply to all privacy requests within seven business days.